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Customer Service

Our contact details:

E-Mail: info@meinekette.de
Customer service hotline: +49 163 4455881
WhatsApp Messenger: +49 163 4455881
Monday-Saturday: 10:00 AM to 6:30 PM (CET)

Or visit us at our local store:

Meine Kette
Münsterstr. 2c
44575 Castrop-Rauxel

Opening hours:

Monday-Friday: 10:00 AM to 6:30 PM (CET)
Saturday: 10:00 AM to 3:00 PM (CET)

We grant you 100% satisfaction

Do you have any questions regarding your order or a special wish regarding the design of your chosen jewellery? Let us know – we are happy to help! Our competent team may give you advice and answers your questions. Your orders will be processed quickly and reliably and will be delivered by DHL or DPD directly to your home. Payment can be made conveniently via PayPal, via Sofort-Überweisung or as payment in advance. And just in case you are in Castrop-Rauxel, do not hesitate to stop by at our local store – we are looking forward to welcome you!

Customer satisfaction is very important to us – that's why we deliver good quality at fair prices within a short period of time. We do our best to produce you a piece of jewelry that you like and enjoy for a long time. However, if something should be wrong with your order, please contact us immediately: You have a 365-day guarantee on your piece of jewelry and we might repair or exchange it immediately in case of complaints. Our customer service is there for you – just call or write us an e-mail.

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